Repairs
'
Warranty
A 6 month warranty from date of purchase is given on all Lenne by Design products with proof of purchase (receipt). Please ensure you keep this receipt when you buy this product from a stockist or online, as we will be unable to honour the warranty without it.
Warranty and Care
LENNE by Design products are crafted according to high standards. All products are warranted for a period of 6 months from the date of purchase for faulty materials or workmanship. Please note, our warranty does not cover any mistreatment of jewellery or general wear and tear, and it is important you care for your LENNE by Design as directed.
In the unlikely event your LENNE by Design product needs our attention, please download a repairs form here and view the process from the Shipping and Returns page.
Repairs
-
Avoid soap, perfume and make-up coming into contact with your jewellery
-
Do not wear jewellery when washing dishes, gardening, showering, sleeping
-
Store separately so as to limit scratching
-
Expect some variations in each piece, due to their unique handcrafted quality
- Brass jewellery has had a high protective lacquer which will require recoating over time to prevent from tarnishing not included in the guarantee.
REPAIR:
In the unlikely event your product needs our attention, please go to CONTACT US page
and send with a photo of the item and Box after opening so as to assure no damage was done on opening ie cut marks from opening with sissors. Also date of puchase ,with a brief description of the problem for us to find the best course of action.
Please also read the warranty and care page to qualify for repair or replacement.